Our Quality Mission
Cascade Coffee's mission is to produce the best product and to provide the best service possible. We set very high standards for our work and products in order to better serve our customers, satisfy consumer demands and maintain our competitive advantage. Quality is our main emphasis and we make every effort to ensure that all practices, policies and procedures are designed in such a way as to ensure that every product or service meets these high standards.
To meet these expectations we must plan and design effective programs, train and retrain our employees on every aspect of their jobs, vigorously implement quality procedures, and continually measure and test our performance against the standards. All employees are responsible for the quality of our products and services.
Cascade Coffee's Quality Mission Statement establishes a commitment to the concept of Quality and empowers all levels of the workforce to perform in a Quality manner and to challenge Non-Quality practice. The Mission Statement governs the behavior and performance of our Leadership team. The Leadership team acts by example to the rest of the workforce to ensure that quality thought and actions are encouraged. Our testing requirements for each coffee have been designed to insure customer/consumer satisfaction. Our Quality Control Technicians perform the product testing necessary to assure that our coffees are roasted and packaged within quality specifications.
The keystone of any successful operations is trained, qualified and motivated people. At Cascade, we train our entire production workforce on Good Manufacturing Practices, Quality Assurance (Beginning through Advanced), Coffee Knowledge and Job Specific Duties. Just as continual improvement expands the capabilty of our systems and processes, continual learning about job functions and Quality expand the capabilities of our people.